About Us

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. There are some items that are not eligible for return including wigs, jewelry, hair products, skin products, and may be returned on exceptions. Purchases having eligibility for a return, or exceptions that allow the return, is at the discretion of the management present at the time. All returns must be processed in-store at the location in which it was purchased. 

To start a return, you can come into the store located at 333 W Main St. ste. C, Gallatin, TN, or call us and speak to a manager. Please note that returns will need to be sent to the following address: 333 W Main St. ste. C, Gallatin, TN, 37066

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at jennybeautysupplytn@yahoo.com or 615-675-4772 during hours of operation. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as hair products, hair, and wigs), custom products (such as special orders or personalized items), and personal care goods (such as beauty products and cosmetics). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. This can be done in-store. If you do not have your receipt for the purchase, please at least have the time/date of your purchase or a rewards account in which we can find the purchase and print a new receipt.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at 615-675-4772.